Connectivity and Deeper Staff Loyalty: Taking Your Human Relations Mobile

By the Editors

According to Bloomberg Businessweek Research Services, more than 60% of companies are planning to let employees access HR and human capital management information through their mobile devices. There’s definitely a mobile HR bandwagon forming here, and many are jumping gleefully onto it. But it begs the question – can mobile technologies, especially research technologies – really be leveraged to improve employee satisfaction, reduce turnover and enhance recruiting efforts? Here’s our take on the answer.Mobile HR takes different forms at different levels. For executives it could mean having real-time access to various performance metrics and other information that drives the planning of business strategy. Managers can use mobile HR to approve vacation requests, check over submitted expense reports, and engage in recruiting and onboarding practices. Employees can use mobile HR to prepare and submit time sheets and expense reports, review pay statements and benefits, submit vacation and leave requests, and generally feel more integrated into HR practices and processes.

Mobile HR can greatly assist in streamlining the talent acquisition process through a variety of apps. Jobvite leverages social media platforms to get job invites out to the people in your network that will help you find the candidates you’re looking for. Xenexa 2x Mobile brings hiring managers on the go the ability to manage the hiring process and move it forward through basic task execution. Whatever you’re looking to do, you can bet there’s an app for it.

A lot of the onboarding process for new hires can take place through mobile apps that deliver company orientation videos that impart organizational understanding and other trainings, introduce them to information about pay, benefits and retirement, or just about anything else they need to know. They can move through the information where and when it’s convenient for them, freeing up management and HR personnel to handle other more pressing issues.

A recent study by the ADP Research Institute noted that 70% of companies surveyed find that mobile HR solutions improve workforce productivity. Recruiting and retaining people from the GenY/Millennial talent pool practically requires robust mobile HR – they simply expect it because mobility is their reality. 78% of the businesses surveyed believe that the mobile HR capabilities allow decision-making to happen in real time, and a whopping 81% are convinced that mobile HR does in fact lead to greater employee satisfaction.

Those numbers are enticing, to be sure, but when trying to get mobile HR off the ground, it’s important to start small with one or two apps that will get you some quick wins without much effort – this in turn builds a track record of success that can open the way for larger roll-outs. Another strategy is to identify where the real bottlenecks are in the business and adopt apps that will specifically address them. Either approach ought to get results that executives will love.

One very important role that mobile technology plays in HR is in employee satisfaction surveys. Employees can offer feedback on specific events or topics throughout the year. Did you just visit the IT department?  Scan a QR code and let management know how they did. Did your employees just attend an all-hands meeting to go over the state of the business? Send out a short survey to make sure everyone took away the right key messages.  Short mobile surveys allow companies to keep a pulse on their employees’ levels of happiness and needs in the workplace.

To sum up our opinion of whether or not mobile HR can deliver on its promise, the short answer is… Yes! Whether you’re part of a smaller regional business or a multi-national corporate giant, you need to be leveraging the power of mobile to transform your HR function in ways that will increase productivity and satisfaction among your employees.